Your Wellbeing Comes First Here
We built Getslots Casino to be enjoyed as entertainment, never as income or an escape. This page sets out, in plain terms, the safeguards we run and the free Australian support services you can call on at any time.
How We Protect Our Players
Proactive monitoring
We monitor play patterns on our platform around the clock. Sudden shifts in deposit frequency, session length or bet size trigger an internal review, and where we see cause for concern we reach out to you directly rather than waiting for a problem to grow.
Reality checks are switched on for every account by default. While you play, a discreet reminder appears on screen showing how long your current session has run and where your balance sits, so nothing gets lost in the moment.
Warning Signs to Watch For
Gambling harm rarely announces itself. These patterns show up first, and noticing one in yourself or someone close is worth acting on, not judging.
- Chasing losses with bigger or more frequent bets to win money back
- Hiding your play, deposits or account statements from family and friends
- Borrowing money, selling items or using bill money to fund gambling
- Playing for longer than you planned, or being unable to stop a session
- Irritability, restlessness or low mood when you are not gambling
- Gambling to escape stress, loneliness or other problems rather than for fun
- Neglecting work, study or relationships because of time spent playing
Tools You Can Set Today
Account controls
Every control below is free, takes effect immediately and sits in your profile under Responsible Gaming, with our 24/7 live chat team ready to set or adjust any of them for you.
- Deposit limits cap how much you can deposit per day, week or month, adjustable at any time in your account settings.
- Loss limits set a maximum you can lose over a chosen period, applied across all games on our platform.
- Wagering limits restrict total bet amounts in a set period, useful if individual stakes are the concern.
- Session reminders ping you at chosen intervals with time and balance information during play.
- Session timeouts log you out automatically after a set duration, from 30 minutes upwards.
- Cooling-off periods pause your account for a short break, from 24 hours up to 30 days.
- Self-exclusion blocks your account for a longer, fixed term, described in full in the next section.
Self-Exclusion, Step by Step
Durations and what happens
You can self-exclude for 24 hours, 7 days, 30 days, 6 months or permanently. Once active, the exclusion cannot be lifted early, and we will remove you from all promotional communication for the full term.
Any balance in your account remains yours. We will help you withdraw it to a method you hold; open bets already placed are settled normally, and winnings are paid out to you rather than held. No new deposits or bets are accepted during the exclusion.
For permanent exclusions, reactivation is not offered. For fixed terms, your account reopens automatically on expiry, and we place a 24-hour cooling delay on your first deposit afterwards so you can reconsider with a clear head. You can request reactivation early only for the 24-hour option.
Keeping Gambling Away From Minors
Age verification
Our platform is strictly for players aged 18 and over. Our KYC process requires an ID document, proof of address and payment method verification, and accounts failing verification are closed with deposits returned.
If children have access to your devices, parental control software such as Net Nanny, Qustodio or CyberPatrol can block gambling sites entirely. Keep your login details private and never leave an open session on a shared device.
Free Support Across Australia
You do not have to work through this alone, and asking for help costs nothing. These Australian services are confidential and available to players and their families alike.
- Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, free 24/7 telephone and online counselling
- Lifeline, 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health
- Gambling Therapy, gamblingtherapy.org, free online support for anyone affected by problem gambling
- BeGambleAware, begambleaware.org, free information and tools for taking control of your gambling
Talk to the Getslots Team
Support workflow
Our live chat runs 24/7 and any team member can apply limits, start a cooling-off or begin a self-exclusion within minutes, no explanation required. For matters needing documentation, email [email protected] and mark it Responsible Gaming so it reaches the right officer first.
If you contact us about gambling concerns, we will never try to talk you out of a limit or exclusion. We will confirm what was applied in writing and make sure your remaining balance gets back to you safely.
Frequently Asked Questions
Can I reverse a self-exclusion at Getslots Casino?
Permanent exclusions cannot be reversed. Fixed terms of 7 days or longer also cannot be lifted early; only the 24-hour option expires on its own timeline. This protects you from acting on impulse during a difficult moment.
What happens to my balance when I self-exclude?
Your money stays yours. We help you withdraw your remaining balance, open bets are settled normally and any winnings are paid to you. No new deposits are accepted during the exclusion.
Do you limit how much I can deposit?
Yes. You can set daily, weekly or monthly deposit limits in your account settings, and our support team can apply them for you at any time of day or night.
Is gambling at Getslots Casino legal for me?
We operate under licence MGA/B2C/448/2020 and accept players aged 18 and over who are not in a restricted jurisdiction. Age and identity checks are completed as part of our standard KYC process.