Our AML and Verification Policy
This page sets out, in plain terms, how we verify your identity, where our obligations come from, and what we ask of you before you can withdraw. Our licence number is MGA/B2C/448/2020, issued by the Malta Gaming Authority.
Our AML Commitment
Getslots Casino operates under a licence from the Malta Gaming Authority (MGA/B2C/448/2020), held by GS Entertainment Malta Ltd. That licence binds us to the Prevention of Money Laundering and Funding of Terrorism Regulations implemented in Malta, along with the MGA's supporting directives for remote gaming operators.
In practice this means we run a risk-based programme: we assess every account, we monitor activity, and we report suspicious transactions to the Financial Intelligence Analysis Unit as required. We do not tolerate our platform being used to hide the origin of funds, and we will not process a transaction that we cannot reasonably explain.
When We Verify Your Account
Verification points
We verify your identity at three points. At registration we collect and confirm your basic details, including your date of birth, so that no account is held by a person under 18. Before your first withdrawal we complete full verification, because we are not permitted to pay out to an unverified account. Beyond that, we re-verify whenever your deposits, withdrawals or betting pattern reach a risk threshold, or whenever a document you supplied expires.
- Registration: name, address, date of birth and contact details are validated against internal checks.
- First withdrawal: full KYC file must be approved before funds leave your account.
- Thresholds: cumulative deposits and withdrawals above the levels set in our risk policy trigger enhanced checks.
- Renewal: expired ID documents must be replaced before further play.
Documents we require
The standard file covers three things: who you are, where you live, and that the payment method you use belongs to you.
- Photo ID: passport, national identity card or driving licence, valid and legible on all four corners.
- Proof of address: utility bill, bank statement or official government letter issued within the last three months.
- Payment method ownership: a photo of your card (with middle digits masked), a screenshot of your e-wallet account, or a crypto wallet confirmation showing your name or wallet address.
How Verification Works Step by Step
We keep the process short. Most files are reviewed within 24 hours of upload, and clear colour photographs of original documents are almost always approved on the first pass.
Your documents are stored on encrypted servers with access restricted to trained compliance staff. They are never shared with third parties outside our group, our regulators or our payment providers, and we do not use them for marketing.
- Log in and open the verification section of your profile.
- Upload your photo ID, proof of address and payment method evidence.
- Our compliance team reviews the file, normally within 24 hours.
- You receive an email confirming approval or listing what needs resubmitting.
- Once approved, your withdrawal is released and processed within 0 to 1 hours.
When We Ask About Source of Funds
For most players, a photo ID and a proof of address are all we ever need. If your deposits scale quickly, or if your play pattern is unusual for your profile, our risk model may flag the account for enhanced due diligence. At that point we may ask where the money comes from.
Acceptable evidence typically includes recent payslips, a tax return, a bank statement showing regular income, or documents confirming a sale of property or an inheritance. We ask because our licence obliges us to confirm that funds wagered on Getslots Casino have a lawful origin, not because we want to pry into your private life. The review is confidential and handled only by compliance staff.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated screening. The system compares amounts, frequency, payment methods and device signals against your verified profile, and anything that does not fit is escalated to a human reviewer.
We apply a same-method rule: withdrawals must generally return along the same channel you used to deposit, up to the amount you put in. Any surplus can be paid by bank transfer or another channel we agree with you. Our standard limits are 4,000 AUD per day, 12,000 AUD per week and 24,000 AUD per month, with a minimum withdrawal of 30 AUD and a minimum deposit of 30 AUD. We charge no fees on either side of the transaction.
| Check | What we look at |
|---|---|
| Deposit screening | Amount, method, frequency and source consistency |
| Withdrawal screening | Match with verified identity and deposit history |
| Same-method rule | Refunds to the original deposit channel where possible |
| Limit review | Daily, weekly and monthly caps against stated limits |
If Verification Fails or Stalls
If a document is unclear, out of date or inconsistent with your account details, we will ask you to resubmit. Your account stays open for play in the meantime, but withdrawals remain blocked until the file is complete.
If you do not respond to a verification request within 30 days, we may suspend the account. If we cannot establish that funds are legitimate, or if we hold reasonable suspicion of money laundering, we are required to freeze the account and report the matter to the authorities. Where a suspension is not linked to any suspicion, we will return your balance to you via a verified method. We would rather close an account than let our platform carry a risk we cannot explain, and we will always tell you the reason for our decision.
How Long We Keep Your Documents
Our licence requires us to retain verification records for five years after the relationship ends. That period can be longer if a regulator or law-enforcement body instructs us to hold a specific file. Retention exists so that a transaction can be reconstructed and explained years later if an authority asks us to.
When the retention period lapses and no legal hold applies, we delete or irreversibly anonymise your documents. You can ask our support team at [email protected], available 24/7, what data we hold about you at any time.
Frequently Asked Questions
How long does verification take at Getslots Casino?
Our compliance team reviews most files within 24 hours of upload. Once your documents are approved, withdrawal processing takes 0 to 1 hours depending on the method.
Why must I verify my account before the first withdrawal?
Our MGA licence requires us to confirm your identity, address and payment method ownership before any funds leave the platform. We cannot pay out to an unverified account.
Do you charge fees for verification or withdrawals?
No. We charge no fees on deposits or withdrawals, and verification itself has never carried a cost.
Can I withdraw with a different method than I deposited with?
Withdrawals are returned to the same channel you used to deposit, up to the deposited amount. Any surplus can be paid by bank transfer or another channel we agree with you.
What happens if I do not send my documents?
Withdrawals stay blocked until your file is complete. If we receive nothing within 30 days, we may suspend the account while we wait.