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Your Privacy at Getslots Casino

This Privacy Policy explains what personal information we collect when you use get-slots.org, why we collect it, how long we keep it and the choices you have. We operate under licence MGA/B2C/448/2020 issued by the Malta Gaming Authority, which sets strict rules on how we handle your data.

Data We Collect From You

We collect personal information when you register an account, verify your identity, deposit or withdraw funds, play our games or contact support. The categories below cover everything we hold.

  • Identity data: full name, date of birth, email address, phone number and residential address
  • Verification documents: ID document, proof of address and payment method evidence gathered during KYC
  • Transaction data: deposits, withdrawals, bonuses, wagering history and payment method details
  • Technical data: IP address, device type, browser, operating system and session timestamps
  • Gameplay data: bets placed, games played, win and loss records, session duration
  • Marketing preferences: whether you opt in to bonus emails, SMS or on-site offers

How We Use Your Data

We use your information to open and run your account, process deposits and withdrawals, verify your identity before a first withdrawal and meet our anti-money-laundering duties. Transaction processing runs within our stated 0 to 1 hour window, and KYC checks complete within 24 hours.

We also analyse gameplay behaviour for fraud prevention and responsible-gambling monitoring, including deposit limit and session reminder tools. Where you have consented, we send marketing messages about promotions such as the weekly 50% reload bonus up to 500 AUD or 10% weekend cashback. You can withdraw that consent at any time.

Contract

We process identity, account and transaction data to perform our contract with you. Without it we cannot open an account, process your 100% up to 800 AUD welcome bonus or settle winnings.

Legal obligation

MGA licence conditions and anti-money-laundering law require us to verify your identity, monitor transactions and keep records for at least five years. This basis covers KYC documents, transaction logs and suspicious activity reports.

Legitimate interest

Fraud detection, site security and aggregated service analytics rest on our legitimate interest in running a safe platform. These activities never shape individual marketing decisions without consent.

Consent

Marketing emails, SMS offers and non-essential cookies depend on your consent. Consent is freely given, specific and revocable at any time through your account settings or the unsubscribe link in every message.

How Long We Keep It

We retain each category only as long as the purpose requires or the law demands. Gambling regulation obliges us to keep transaction and KYC records for at least five years after account closure.

  • Identity and account data: for the life of the account, then 5 years for regulatory records
  • KYC documents: 5 years after account closure
  • Transaction and wagering data: 5 years after account closure
  • Marketing preferences: until you withdraw consent or ask us to delete them
  • Support chat and email records: up to 2 years
  • Technical logs: up to 12 months for security and debugging

Who We Share It With

We share your data only with parties who help us run the service, and only under data-processing agreements that restrict further use. We never sell your personal information.

Recipients include payment processors for deposits and withdrawals such as Visa, Mastercard, Skrill and crypto networks, KYC and AML verification providers, the Malta Gaming Authority and other regulators, game and platform suppliers, and analytics providers in aggregated or pseudonymised form. In a merger or asset sale we may transfer records as a business asset, with notice to you beforehand.

Your Rights Over Your Data

You control your personal information. Request any action below through your account settings or by emailing us, and we respond within 30 days.

If you believe we have mishandled your data, you can complain to the Office of the Australian Information Commissioner or, for EU-based visitors, to your local data protection authority.

  • Access: get a copy of the personal data we hold about you
  • Rectification: correct inaccurate or incomplete details
  • Erasure: request deletion where no legal retention duty applies
  • Portability: receive your data in a machine-readable format
  • Objection and restriction: object to or limit certain processing
  • Withdraw consent: stop marketing or consent-based processing at any time
  • Complain: raise concerns with the OAIC or your national DPA

Cookies and Tracking Notice

get-slots.org uses cookies to keep you logged in, remember your preferences and measure site performance. Marketing cookies load only after you accept them in the consent banner. Full details, including how to block or delete cookies in your browser, sit on our dedicated Cookies Policy page.

How We Protect Your Data

All traffic to our site travels over TLS encryption. Card and wallet details sit behind tokenisation, so full payment credentials never rest in plain text on our servers.

Access to personal data follows a strict need-to-know model with role-based permissions, audit logging and mandatory multi-factor authentication for staff. If a data breach affects your personal information, we notify the relevant regulator and affected players without undue delay, as required under the Notifiable Data Breaches scheme and GDPR.

Contact Our Data Officer

Questions about this policy or your data go to our Data Protection Officer at [email protected]. You can also reach support 24/7 via live chat or [email protected]. GS Entertainment Malta Ltd, our operating company, is the data controller for all information described here.

Frequently Asked Questions

Do you sell my personal data to advertisers?

No. We never sell your personal information. Marketing partners work only under strict data-processing agreements, and marketing messages depend on your consent.

Why do you need my ID before the first withdrawal?

Our MGA licence and anti-money-laundering law require identity verification. KYC checks, covering your ID document, proof of address and payment method, complete within 24 hours.

Can I get all my data deleted?

You can request erasure at any time. Transaction and KYC records are kept for 5 years after account closure because gambling regulation requires it, but everything else is deleted on request.

How do I stop marketing emails?

Use the unsubscribe link in any email, adjust your preferences in account settings, or email [email protected]. Consent withdrawal takes effect immediately.

Is my card number stored on your servers?

No. Payment credentials are tokenised by our payment processors, and all connections use TLS encryption. We never hold full card numbers in readable form.